Work History | Hannah Keane

Spearhead client design initiatives, collaborating closely with clients to translate their visions into innovative design concepts.
Managed end-to-end project lifecycles, ensuring timely delivery and exceeding client expectations for multiple clients at a time.
Facilitated communication between clients, design teams, and construction personnel to drive project ease and success.
Deliver unparalleled client service, fostering long-term relationships and generating repeat business opportunities for the company and referrals for the vendors.
Kept organized files of each project, ensuring there were digital and physical copies at every stage of the paper process.

Efficiently onboarded and provided exceptional client service to 100 customers per shift during peak times.
Demonstrated extensive knowledge of the menu, memorizing over 100+ items, their ingredients and allergens.
Proficiently managed POS system, accurately entering 50+ orders per hour without error.
Played a key role in training new staff members on the floor and the utilization of new technical systems.

Successfully oversaw end-to-end process, including sourcing, screening, scheduling, and selecting candidates to send to the interview process.
Ensured smooth onboarding experience for new employees by coordinating orientation sessions, providing necessary materials, setting up employee files, and offering guidance on company policies and procedures.
Maintained positive employee relations and provided ongoing guidance and support throughout the office as well as keeping up with remote employees.

Welcomed customers into the store, creating a positive, third place atmosphere. Provided personalized recommendations and
Prepared and served a variety of coffee and tea beverages, and food items, adhering to Starbucks recipes and standards at peak times in a time efficient manner.
Possess in-depth knowledge of coffee beans, roasting techniques, and flavor profiles.
Assisted in opening and closing the store, following proper procedures to ensure safety and security, maintaining cleanliness and organization of the store.

Successfully gathered information from various sources, such as documents, spreadsheets, and databases, and input them into centralized system for the team to reference.
Ensured clean data practices, maintaining accuracy and up-to-date information by detecting and resolving duplicates, errors, and maintaining consistency throughout all collected data.
Managed event-related communications, materials, and follow-up activities such as the signature rowing program.

Met with various agents to understand their intentions and desires of their social presence and created a plan for them.
Conducted market research to identify trends and preferences in the industry and applied it to the agent's pages.
Designed visuals and recommended optimizations for campaigns that followed industry trends.

Conducted research on properties and real estate trends
Created and distributed marketing materials for property promotion.
Scheduled viewings and assisted with open houses and private showings.
Organized client files and contacts, retrieving and contacting them when necessary.

Responsible for developing, managing, and growing my own baking business.
Create and refine recipes for a variety of baked goods, ensuring high quality and consistency, based on market trends and customer feedback.
Built and maintained strong relationships with customers, always personalizing service and addressing individual feedback.
Used my degrees in digital and social skills to upkeep a digital presence and following.